FAQs and Terms & Conditions

Ordering

Orders are processed using the website. If you are unable to order using the website, please email riley@rileydawg.com with your contact information for help with your order. Please do not include your credit card number in the email.  

Order Processing Time

It takes 1 to 2 business days to process orders. Orders received on Saturdays, Sundays, and holidays will be processed the following business day. If an order is received and we are out-of-stock, or if there will be a delay in your order processing, we will contact you by email as soon as possible so the order can be amended. 

Purchase Orders and Corporate or Retail Sales Customers

For corporate, institutional, and retail sales customers, please email riley@rileydawg.com for a custom price quote and invoice processing information. 

Shipping and Handling 

We offer Priority Mail shipping (1 to 3 business days) from the United States Postal Service (USPS) for delivery within the United States. Shipping rates are determined by the USPS and are added at the time of checkout. 

We do not ship to international addresses or to PO or APO/FPO addresses at this time.  

If you have a special shipping requirement, or wish to check the status of your order, please contact us at riley@rileydawg.com

Returns and Refunds  

If you are not pleased with your RiLEYDAWG or need to return him for any reason, please contact us at riley@rileydawg.com.

RiLEYDAWG will be accepted for a full refund, less shipping costs, if he is in new and unused condition with his ribbon collar and all tags attached, and we are notified of the return within 15 days of your receipt of the purchase. You will be responsible for packaging and shipping costs for the return. You will be given a full refund of the adoption fee (purchase price), less shipping cost, once we receive RiLEYDAWG. Refunds will be credited to the payment method of the original purchase. 

Care Instructions 

RiLEYDAWG is handmade. Allow for minor variations, and expect some shedding. Gently brush or comb the fur as needed, or gently hand vacuum the fur to reduce shedding. 

Surface cleaning is recommended. To clean, take a damp cloth and wipe down the surface of the fur. When the fur is dry, gently use a hairbrush to fluff up the fur.

Do not dry clean, wash in the washing machine, or dry in the dryer.  

RiLEYDAWG is proudly made in the USA. 

Privacy Policy 

We take your privacy very seriously. Please review our full Privacy Policy for details. 

Security Procedures

We strive to provide protection for your personal information by using industry-standard measures and practices, such as the use of secure socket layer (SSL) encryption technology. 

Terms of Use & Indemnification

By using this website you agree to RileyDawg's (The Company's) Terms of Use & Indemnification.

You agree to indemnify, defend, and hold harmless The Company, its affiliates, officers, directors, employees, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorney's fees) arising from your use of this website or purchase of its product. 

Questions & Comments

If you have any questions or comments, please contact us at riley@rileydawg.com.

 
Photographs of RiLEYDAWG by Photo Media Productions; Photographs of Riley, the dog, by For the Love - Pet Photography
The RiLEYDAWG logo and stylized name, and tag line (a hugs and smiles comfort pet) are registered trademarks® of RileyDawg.